Refund & Replacement Policy

Overview

Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your email].

To help us resolve the issue quickly, include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we will offer a replacement or refund at our discretion.

Shipping Issues

We are not responsible for delays caused by the carrier. However, if your package is lost in transit, please contact us and we will assist in filing a claim and resolving the issue.

Product Condition & Fermentation

Our products are naturally fermented and may exhibit variations in flavor, texture, or activity (including bubbling or leakage). These are normal characteristics and do not qualify for refunds.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.

Contact

For any questions or concerns, please contact us at [your email].